Cancellation & Refund

Effective 1 September 2026 — Lispa Group Ltd

We protect every appointment so the treatment can remain unhurried and properly prepared. This policy explains what happens if plans change.

Cancelling or moving an appointment

The same rule applies whether you cancel or move your visit:

• 48 hours or more before: free.
• From 24 to 48 hours before: 50% of the appointment value.
• 24 hours or less before: the full appointment value.
• No-show: the full appointment value.

You can move or cancel a visit yourself from your account or the Lispa app, or contact us: info@lispa.com.mt or WhatsApp +356 77192359.

What comes back when you cancel

• Whatever you have paid, less any charge above, is returned as Lispa credit in your account, ready for your next visit. Lispa credit lasts 12 months.
• If Lispa cancels an appointment for any reason, you receive a full refund to the original payment method and we offer you another time.

Gift purchases

Gift purchases may be refunded where the gift has not yet been delivered to the recipient and the request is made within 14 days of purchase. Once a gift has been delivered, refunds are considered case by case. See the Gift Terms for full details.

Statutory rights

Nothing in this policy limits your rights under applicable Maltese and European consumer law, including the right to a cooling-off period for distance contracts where applicable.

Questions

Email info@lispa.com.mt and include your booking reference or voucher code where relevant.